FAQ

 

What types of perfumes do you offer?

Velvera specializes in a curated selection of exquisite perfumes, including options for both men and women. Our offerings include popular fragrances such as KAYALI Vanilla Candy and RASASI Hawas, among others, ensuring a diverse range of scents to suit various preferences.

What makes your perfumes unique?

Our perfumes are distinguished by their high-quality ingredients and long-lasting formulations. Each scent is designed to evoke a sense of luxury and sophistication, providing a memorable olfactory experience. The careful curation of our fragrances ensures that customers receive only the finest products.

How should I store my perfumes to maintain their quality?

To preserve the integrity of your perfumes, it is recommended to store them in a cool, dry place away from direct sunlight and temperature fluctuations. Proper storage can help maintain the fragrance's potency and longevity, ensuring that you enjoy the scent as intended.

Are your perfumes suitable for sensitive skin?

While many of our fragrances are crafted with high-quality ingredients, individual reactions can vary. It is advisable to conduct a patch test on a small area of skin before applying the perfume more broadly, especially for those with sensitive skin or allergies.

What is the return policy for your products?

For information regarding returns, please refer to our store policies. We strive to ensure customer satisfaction and will address any concerns regarding product quality or suitability on a case-by-case basis.

Do you offer samples of your fragrances?

Currently, we do not offer samples of our fragrances. However, we encourage customers to explore our curated selection and read product descriptions to find scents that resonate with their preferences.

How can I contact customer support for further inquiries?

For any additional questions or concerns, customers can reach out to our customer support team through the contact information provided on our website. We are committed to providing assistance and ensuring a positive shopping experience.